Return Policy

Thank you for shopping with Convorq. We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, our return policy is designed to make the process as smooth as possible.

1. Return Eligibility

• Returns must be requested within 30 days of receiving your item.
• Items must be unused, in their original packaging, and in resellable condition.
• Certain items such as clearance goods or personal care products may be non-returnable unless defective.

2. How to Start a Return

• To initiate a return, please contact our support team at info@convorq.com with your order number and reason for return.
• We will guide you through the steps and provide return instructions.

3. Return Window

• All return requests must be submitted within 30 calendar days from the date you received your package.
• Returns requested beyond 30 days will not be accepted.

4. Return Shipping

• Customers are responsible for the return shipping costs unless the item was incorrect or defective upon arrival.
• We recommend using a trackable shipping method as we are not liable for lost return packages.

5. Refund Timeline

• Once we receive and inspect the returned item, we will process your refund within 7 business days.
• You will be notified via email when your refund is issued.

6. Bank Processing Time

• While we process refunds promptly, the time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.
• Please allow additional days for the refund to be reflected due to financial institution processing timelines and regulations.

7. Exchanges

• We currently do not offer direct exchanges.
• If you wish to exchange an item, please return it for a refund and place a new order.

8. Damaged or Defective Items

• If you receive a damaged or faulty product, please contact us immediately with clear photos and your order number.
• We will arrange for a replacement or refund at no additional cost.

9. Contact Information

• For all return-related inquiries, please email info@convorq.com.
• Our team is here to assist you and ensure a fair and smooth resolution.

We appreciate your trust in Convorq. Your satisfaction is our priority, and we aim to make every return experience straightforward and fair. If you have any questions or concerns, please don’t hesitate to reach out to our support team.

Website: https://convorq.com/