Shipping Policy

Thank you for choosing Convorq. We are committed to delivering your order in a timely and secure manner. Please review the details below to understand how we handle shipping, delivery times, and related logistics.

1. Order Processing Time

• All orders are processed within 1 to 3 business days, excluding weekends and public holidays.
• Orders placed on weekends or holidays will be processed the next business day.
• In rare cases of high order volume, processing may take slightly longer.

2. Shipping Time

• Standard shipping typically takes 7 to 15 business days after processing.
• Shipping times vary based on the destination country and local courier efficiency.

3. Shipping Regions

• We ship to most countries and regions worldwide.
• Available shipping destinations will be shown at checkout based on your address.
• Shipping to certain remote areas may be limited or delayed.

4. Shipping Fees

• Shipping costs are calculated during checkout based on your delivery address and selected shipping method.
• Some regions may qualify for free shipping depending on promotions or minimum order thresholds.
• All shipping fees will be clearly displayed before payment.

5. Accurate Shipping Information

• Please provide a complete and accurate shipping address including ZIP/postal code.
• Incorrect or incomplete addresses may cause delivery failures or delays.
• We are not responsible for orders lost due to incorrect address information.

6. Shipment Confirmation & Tracking

• Once your order ships, you will receive a confirmation email with tracking details.
• You can track the status of your delivery via the link provided in the email.

7. Delivery Delays

• Shipping times may be impacted by factors such as:
  • Pandemics or public health events
  • Weather disruptions (e.g., storms, floods)
  • Customs inspections and clearance delays
  • Remote or hard-to-access delivery locations
  • International holidays or courier service interruptions
• We appreciate your patience in such cases and will do our best to assist you.

8. Customs, Duties, and Taxes

• International orders may be subject to customs duties or import taxes upon arrival.
• Buyers are responsible for paying any applicable customs charges as required by their country.

9. Shipping Carriers

• We work with trusted global shipping providers such as USPS, FedEx, DHL, and local couriers.
• The carrier will vary depending on your shipping address and available service.

10. Multiple Shipments

• In some cases, items in the same order may be shipped separately for faster delivery.
• You will receive tracking information for each shipment.

11. Shipping Address Changes

• To request a change to your shipping address, please contact us immediately at info@convorq.com.
• We can only make changes if the order has not yet been shipped.

12. Lost or Stolen Packages

• If tracking shows your package as delivered but you haven’t received it, please contact your local carrier first.
• Then notify us at info@convorq.com and we will assist with further steps.

13. Undeliverable Packages

• If a package is returned due to an undeliverable address or refusal, we will contact you to confirm reshipment or issue a refund (excluding original shipping costs).

14. Pre-order and Backordered Items

• If your order includes pre-order or backordered items, shipping may be delayed until all items are available.
• You may contact us to split shipments if needed (additional charges may apply).

15. Contact Us

• If you have any questions about your shipment or need assistance, please contact us at info@convorq.com.
• We’re here to help and ensure your shopping experience is smooth and satisfying.

Convorq is committed to providing transparent and reliable shipping service worldwide. We recommend reviewing this policy before placing your order to ensure a clear understanding of the process. Thank you for shopping with us at https://convorq.com/.